Refund policy

Return & Refund Policy

At SolveNest, we strive to ensure you receive the best quality products. Please note that we only accept returns or exchanges if the item you received is damaged, defective, or incorrect. We do not offer returns for a change of mind.

Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us immediately (within 7 days of delivery) so that we can evaluate the issue and make it right.

To be eligible for a return due to damage or a defect, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return for a damaged item, please contact us at smraheel08@gmail.com and attach clear photos or videos of the defect/damage.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Exceptions / Non-returnable Items Returns are strictly not accepted if the product is in perfect condition. We also do not accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We only replace items if they are defective or damaged. If you need to exchange a damaged item for the exact same product, please email us at smraheel08@gmail.com.

Refunds We will notify you once we’ve received and inspected your damaged return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at smraheel08@gmail.com.